THE SUPPLY CHAIN EVANGELIST BLOG

Procurement
Anna McGovern, CPIM, CSCP

Transforming a Side Gig into Full-time Consulting

Anna McGovern has a massive consulting toolkit to help her clients: From sales and operations planning to value chain analysis, procurement/strategic sourcing, network optimization through end-to-end capacity planning, and more.
But with the Tompkins Ventures network at her back, the managing director of Pondview Consulting, LLC has expanded her client offerings into the realm of the unlimited.

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Disney exceptional customer experience deep dive
Supply Chain
Anna McGovern, CPIM, CSCP

Setting the Benchmark: A Deep Dive into Disney’s Exceptional Customer Experience

Inspired by a recent visit to Orlando, we had the opportunity to witness the magic of Disney firsthand. The experience got me thinking about the intricacies of creating an exceptional customer experience and how The Walt Disney Company has truly set a benchmark in this area.

Disney captivates and engages audiences through meticulously crafted customer service, supply chain, and people movement strategies.

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