THE SUPPLY CHAIN EVANGELIST BLOG

Disney exceptional customer experience deep dive
Supply Chain
Anna McGovern, CPIM, CSCP

Setting the Benchmark: A Deep Dive into Disney’s Exceptional Customer Experience

Inspired by a recent visit to Orlando, we had the opportunity to witness the magic of Disney firsthand. The experience got me thinking about the intricacies of creating an exceptional customer experience and how The Walt Disney Company has truly set a benchmark in this area.

Disney captivates and engages audiences through meticulously crafted customer service, supply chain, and people movement strategies.

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